Welcome to Lei by Luana. By using this website and placing an order, you agree to the following terms and conditions.

Handmade Products

All lei are handmade and may vary slightly in appearance due to the handmade nature of each item. Colors, flowers, ribbons, candies, and decorative elements may appear slightly different depending on availability and screen settings.

Custom Orders

Custom lei orders are made specifically for you based on the details you provide.

After your purchase, to begin your custom order, send a message (with your order number) through the contact form or DM me on Instagram with your ideas and inspiration photos. I’ll help bring your vision to life 🌺

Once work has begun on a custom order, changes will not be possible.

Fresh Flower Lei

Fresh flower lei are perishable items and should be handled with care. We are not responsible for damage caused by improper storage after delivery or pickup.

Care instructions will be included with fresh lei orders.

Order Processing

Processing times vary depending on the type of lei ordered and current order volume. Estimated completion times will be communicated after your order is placed.

Rush orders may be subject to additional fees.

Shipping & Delivery

We are not responsible for shipping delays caused by carriers, weather, incorrect addresses, or circumstances outside of our control.

Customers are responsible for ensuring shipping information is entered correctly at checkout.

Returns & Refunds

Due to the handmade and customized nature of our products, all sales are final.

Intellectual Property

All images, logos, designs, and content on this website are the property of Lei by Luana and may not be copied or used without permission.

Pricing

Prices are subject to change without notice.

Contact

If you have questions regarding your order or these terms, please contact us through the contact form on our website or via email.